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How will you ship my cake?
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Can I get my cake to its destination faster than that?
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I prefer not to use my street address –
can I use my P.O. Box for delivery?
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Do you ship to APO / FPO addresses?
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Do you ship internationally?
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Does the invoice go in with the cake? I don’t want the recipient
to know how much I spent!
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I want to guarantee delivery for a certain day. How can I do that?
- I received my cake but it was damaged. What do I do?
- I ordered a cake, but never received it. What now?
- I received my cake but it was damaged. What do I do?
- I ordered a cake, but never received it. What now?
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How long will it take for my cake to arrive at its destination?
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What if I still have questions?
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We ship all cakes via one of several delivery methods that will get your cake to its destination within 4 business days of shipment.
We use UPS residential and commercial deliveries.
We do utilize the United States Postal Service for shipping to post office boxes, Puerto Rico, Guam, Virgin Islands and APO/FPO addresses, but we do not insure these packages, nor guarantee deliveries. We recommend highly
that you provide a physical address for shipping whenever possible.
Orders for delivery to Hawaii and Alaska are shipped UPS 2Day and require
an additional shipping charge.
Orders to Canada are shipped via UPS International
Service and also require an additional shipping charge.
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Yes, upgraded shipping options are available for an additional charge. We are able
to arrange for one or two business day delivery of our cake, and in some areas,
Saturday delivery may be available.
Please see our Pricing Chart for complete details.
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You may use your post office box for delivery purposes,
but, when possible, we recommend highly that you provide us a physical address
for delivery. Cakes with a post office box
delivery address will be sent using the United States Postal Service. We are unable to
track packages sent via this method. There is a $15.00 shipping charge per cake
for this service. When shipping multiple cakes to the same post office box and on the same order,
Shipping is $15.00 for the first cake and $7.50 for each additional cake. We do not insure these packages, nor guarantee deliveries.
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We do ship to APO and FPO addresses. We utilize the US Postal Service for shipping and
their rates apply. We do not insure these packages, nor do we guarantee delivery. There is a $5.00 shipping charge per cake to APO/FPO addresses. Please see the information provided on our
Salute a Soldier information page.
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We are able to ship internationally via the UPS International Services. This service is quite costly so please call us at 1-888-847-2636 first
for estimated shipping rates.
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No, we do not include pricing or billing information in our cakes.
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We cannot guarantee deliveries. We can only guarantee shipping dates and advise of approximate and
estimated
delivery dates. When you check out via our Website, you are asked to select a desired shipping date,
NOT a delivery date. For this reason, we ask that you order well in advance of any anticipated occasion in order to avoid disappointment.
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If it has been four business days since your order has shipped, you are welcome to call our Customer Service department at 1-888-847-2636 or or email Customer Service to enquire as to the status of your order. If ordered the cake via our Website, you may also check the order shipment status by logging into Your Account and checking your Orders History.
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We use the shipping services of UPS and USPS. We cannot guarantee exact arrival date and time of any package, although we strive to
bake and ship your cakes in accordance with your wishes.
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